Legal

Shipping & Delivery.

Where we deliver, how long it takes, what freight costs, and what happens at installation.

Last updated: 17 August 2026

How [[ADD — registered legal entity name]] delivers, installs, and demonstrates equipment, and what to expect on the day.

1. Where we deliver

We deliver across India. Serviceability, freight cost, and lead time depend on the destination PIN code and the size of the item, and we confirm all three on your quotation before you order.

Installation, demonstration, and on-site service visits are available in [[ADD — cities / districts where you send technicians]]. Outside those areas we ship the equipment and provide setup guidance by video call, or arrange a local partner where one is available.

2. Dispatch and delivery times

  • Stocked items: dispatched within 1 to 3 working days of order confirmation.
  • Items ordered from the manufacturer: typically 7 to 21 working days, confirmed on your quotation.
  • Local delivery within our service cities: usually 1 to 2 days after dispatch.
  • Other locations: usually 3 to 7 days after dispatch, depending on the carrier.

These are good-faith estimates, not guaranteed dates. We will tell you promptly if something slips.

3. Freight charges

Freight is quoted per order and depends on weight, volume, and destination. Large items such as hospital beds, OT tables, and stretchers are charged on volumetric weight. Where we describe delivery as included, that means standard ground delivery to your address — not to a specific floor, and not urgent or same-day service.

4. Large equipment — please check access first

Hospital beds, stretchers, and similar equipment arrive as bulky crates. Before delivery, please confirm:

  • Doorway, staircase, and lift dimensions along the route to the room.
  • Whether the delivery vehicle can reach the building entrance.
  • That someone aged 18 or over will be present to receive and sign for the delivery.

If access has not been confirmed and delivery cannot be completed, a second attempt is charged at cost.

5. Installation and demonstration

Where installation is included on your quotation, our technician will assemble the equipment, test it, and demonstrate safe use to the patient and caregiver. For therapy devices we also fit the mask or accessory and configure the device to the settings on your prescription.

Please allow 30 to 60 minutes for a bed, and 20 to 30 minutes for a therapy device. Installation is scheduled with you by phone after dispatch.

6. On delivery

Inspect the item and the packaging before signing. Note any visible damage on the delivery document and photograph it. Reporting timelines for damage are in our Return Policy.

7. Delays outside our control

Carrier disruption, weather, strikes, transport restrictions, manufacturer stock-outs, and customs clearance can delay delivery. Where that happens we will keep you informed and, if you prefer not to wait, cancel and refund the order in full.

How to reach us

For any question about this policy, or to exercise a right described above, contact us: